Terms of service

OVERVIEW

Welcome to Renea & Company!

Renea & Company LLC, doing business as Renea & Company ("Renea & Company," "we," "us," or "our"), operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").

Renea & Company is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or using our Services, you agree to be bound by these Terms of Service and our applicable store policies, including our Privacy Policy, Return and Refund Policy, and Shipping & Fulfillment Policy.

If you do not agree to these Terms or our applicable policies, you should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing products or services, you may be asked to provide certain information, such as your email address, billing information, payment information, shipping information, or other order details.

You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make every reasonable effort to accurately represent our products and services online. However, colors and product appearance may differ from what appears on your screen due to your device, display settings, garment material, production method, and other factors.

Mockups and digital proofs are visual representations of the intended finished product. Final design size, placement, color, and appearance may vary slightly depending on garment style, garment size, design dimensions, materials, and production method.

Minor variations that naturally occur during apparel production are not considered defects.

Sizing and fit may vary between garment styles and manufacturers. Customers are responsible for selecting their desired garment size.

Product descriptions, availability, colors, sizes, materials, pricing, and other product information may change at any time without notice. We reserve the right to discontinue products or limit product quantities at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

Renea & Company reserves the right to accept, decline, modify, or cancel an order when reasonably necessary, including due to product availability, pricing or listing errors, suspected fraud, inability to fulfill the requested customization, or other circumstances affecting our ability to complete the order.

Payment must be received and processed before an order is accepted for production unless another arrangement has been expressly agreed upon.

Please carefully review all sizes, colors, designs, quantities, personalization, shipping information, and other order selections before submitting your order.

Because our products are made to order, all sales are final.

Returns, exchanges, cancellations, corrections, replacements, and refunds are governed by our Return and Refund Policy.

If we need to make a material change to or cancel an order, we will attempt to contact you using the information provided with your order.

SECTION 4 - CUSTOM ORDERS AND DESIGN APPROVALS

Renea & Company offers custom and personalized apparel and may provide design proofs for customer approval when applicable.

Customers are responsible for carefully reviewing all information and design proofs before approval, including spelling, names, numbers, dates, personalization, colors, layout, quantities, and other applicable details.

Approval of a design proof confirms that the customer has reviewed and accepted the details shown on the proof.

Renea & Company is not responsible for errors in information or design details submitted or approved by the customer.

If you notice an error after submitting an order or approving a proof, please contact us as soon as possible. If production has not begun, we will do our best to accommodate the requested change; however, changes cannot be guaranteed.

SECTION 5 - DESIGN RETAINERS AND DESIGN SERVICES

Basic personalization or minor design setup may be included depending on the project.

Certain custom projects may require a design retainer starting at $20 before custom design development begins. If a design retainer is required, the amount and applicable terms will be communicated before design work begins.

When applicable, the design retainer will be credited toward the final apparel order when the customer proceeds with production.

If the customer chooses not to proceed with the apparel order after design work has begun, the design retainer is non-refundable because it covers design services already performed.

Unless otherwise agreed, the initial custom design process generally includes an initial concept and up to two rounds of reasonable revisions.

Additional revisions, new concepts, significant design changes, extensive graphic design, or logo development may require additional fees.

Design proofs are provided for approval of products being produced by Renea & Company and do not automatically include standalone, editable, or production-ready artwork files.

Finished artwork files for use outside of Renea & Company may be available separately for an additional fee depending on the design and applicable rights.

SECTION 6 - CUSTOMER-SUBMITTED ARTWORK AND MATERIALS

Customers may provide artwork, logos, photographs, text, trademarks, designs, names, or other materials for use in custom products.

By providing any such material to Renea & Company, you represent and warrant that you own the material or have obtained all permissions, licenses, and rights necessary to authorize Renea & Company to use the material for your requested order.

You grant Renea & Company permission to reproduce, modify as reasonably necessary for production, and otherwise use customer-submitted materials for the purpose of designing, producing, and fulfilling your requested products.

Renea & Company reserves the right to decline or cancel any design or order that we reasonably believe may infringe upon the intellectual property, privacy, publicity, or other rights of a third party or otherwise violate applicable law.

The customer's responsibility for obtaining permission to use submitted material applies even when Renea & Company assists with formatting, placement, production setup, or other preparation of that material.

SECTION 7 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will generally be the price in effect at the time the order is placed and will be reflected in the applicable order confirmation or invoice.

Unless otherwise stated, posted prices do not include applicable taxes, shipping, handling, customs, or import charges.

We may offer promotions that are subject to separate terms and conditions. If specific promotional terms conflict with these Terms, the applicable promotional terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information.

You represent that you are authorized to use any payment method submitted for your purchase and agree to pay all applicable charges associated with your order.

SECTION 8 - PRODUCTION, SHIPPING, PICKUP AND DELIVERY

Our standard production time is approximately 5–10 business days after payment and any required design approvals are completed.

Production times are estimates and may vary based on product type, customization, product availability, order size, current order volume, and production requirements.

Some orders may have a turnaround time that differs from the standard timeframe. When applicable, the expected turnaround time will be discussed during the ordering process.

Larger orders, bulk orders, custom projects, and Team Store orders may have different production schedules.

Production time does not include carrier shipping or delivery time.

Shipping, local pickup, Team Store distribution, and other fulfillment arrangements vary depending on the order.

Customers are responsible for providing accurate shipping, contact, and fulfillment information.

Once an order has been transferred to a shipping carrier, carrier delays, weather, holidays, service disruptions, and other circumstances outside of our reasonable control may affect delivery times.

Additional information regarding production, shipping, local pickup, Team Store distribution, and delivery is provided in our Shipping & Fulfillment Policy.

SECTION 9 - TEAM STORES

Renea & Company may create online Team Stores for teams, schools, businesses, organizations, fundraisers, community groups, events, and other groups.

Products offered, ordering periods, production schedules, personalization options, fulfillment methods, distribution arrangements, and other terms may vary by Team Store.

Depending on the arrangement established for a particular Team Store, orders may be shipped, made available for pickup, distributed through a designated team or organization representative, or fulfilled through another established method.

Customers are responsible for reviewing the information provided for their specific Team Store before ordering.

Team Store orders are made to order and are subject to the same final-sale requirements described in our Return and Refund Policy.

For Team Stores with designated ordering periods, production may begin after the ordering period closes rather than on the date an individual order is placed.

SECTION 10 - INTELLECTUAL PROPERTY

Our Services, including but not limited to our trademarks, brand elements, text, displays, original images, graphics, product content, videos, audio, and the design, selection, and arrangement thereof, are owned by or licensed to Renea & Company and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, sell, or transmit material owned by Renea & Company without our prior written consent, except as otherwise permitted by law.

Nothing in these Terms grants you a license or ownership right to Renea & Company's intellectual property, Shopify's intellectual property, or intellectual property belonging to a third party.

Third-party logos, trademarks, artwork, and other materials displayed or reproduced in connection with authorized custom orders remain the property of their respective owners.

SECTION 11 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services that we neither monitor nor control.

You acknowledge and agree that access to such tools is provided "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement.

Your use of optional third-party tools is at your own risk and discretion, and you should review and understand the applicable third party's terms before using those tools.

We may offer new features, tools, or resources through the Services in the future. Such features will also be considered part of the Services and subject to these Terms.

SECTION 12 - THIRD-PARTY LINKS

The Services may contain materials or links to websites provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, products, or practices of third-party websites.

If you leave our Services to access a third-party website, you do so at your own discretion.

Renea & Company is not responsible for damages or losses related to purchases, services, resources, content, or other transactions made through third-party websites.

Questions or concerns regarding third-party products or services should be directed to the applicable third party.

SECTION 13 - RELATIONSHIP WITH SHOPIFY

Renea & Company is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Renea & Company.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Renea & Company, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Renea & Company.

SECTION 14 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process personal information related to your access to and use of the Services in order to provide and improve its services.

Information submitted through our Services may be transmitted to Shopify and other service providers as necessary to process orders, payments, fulfillment, website functionality, and other applicable services.

Please review the Privacy Policy available through our website for additional information regarding the collection, use, and processing of personal information.

SECTION 15 - FEEDBACK

If you submit reviews, feedback, suggestions, ideas, comments, or other content regarding Renea & Company or the Services ("Feedback"), you grant us a worldwide, royalty-free license to use, reproduce, publish, distribute, display, and otherwise use that Feedback for purposes including operating, improving, and promoting our Services.

You represent that you have the necessary rights to submit such Feedback and that it does not violate the rights of another person or entity.

We are under no obligation to maintain Feedback in confidence, compensate you for Feedback, or respond to Feedback.

We reserve the right to monitor, edit, or remove Feedback that we determine violates applicable law, third-party rights, or these Terms.

SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping charges, transit times, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders when reasonably necessary.

If an order must be canceled because of an error on our website, we will attempt to notify the customer using the contact information associated with the order and address any applicable payment according to the circumstances.

SECTION 17 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services to:

• Violate any applicable law or regulation;
• Infringe upon the intellectual property or other rights of Renea & Company or a third party;
• Submit false, fraudulent, misleading, abusive, defamatory, obscene, or unlawful information or content;
• Transmit malicious code, viruses, spam, phishing attempts, or other harmful materials;
• Attempt to gain unauthorized access to the Services or another user's information;
• Collect or track personal information of others without authorization;
• Impersonate another person or entity;
• Interfere with or circumvent security features of the Services; or
• Use the Services in any manner that may harm Renea & Company, Shopify, our customers, or other persons.

We reserve the right to suspend, restrict, or terminate access to the Services if we determine that these Terms have been violated.

SECTION 18 - AGENTS AND AUTOMATED ACCESS

If you use or enable autonomous or semi-autonomous software, services, artificial intelligence tools, or other automated systems ("Agents") to access or interact with the Services, such Agents must comply with these Terms and all applicable technical and security requirements.

Agents may not conceal their automated nature, circumvent CAPTCHAs or access restrictions, bypass security measures, or otherwise interfere with controls designed to manage automated access.

We reserve the right to limit or prohibit automated access to the Services.

SECTION 19 - TERMINATION

We may terminate or restrict your access to the Services, or any portion thereof, if reasonably necessary, including if you violate these Terms.

You will remain responsible for amounts properly due before termination.

Provisions that by their nature should survive termination—including intellectual property, limitation of liability, indemnification, governing law, and applicable payment obligations—will continue to apply.

SECTION 20 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Except as expressly stated by Renea & Company, we make no representation or warranty that use of the Services will be uninterrupted, timely, secure, or error-free.

Nothing in these Terms is intended to exclude or limit any warranty, right, or remedy that cannot lawfully be excluded under applicable law.

SECTION 21 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RENEA & COMPANY LLC, RENEA & COMPANY, AND OUR AFFILIATES, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR SIMILAR DAMAGES, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law.

SECTION 22 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Renea & Company LLC, Renea & Company, Shopify, and our respective affiliates, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, or reasonable costs arising from:

1. Your material breach of these Terms;
2. Your violation of applicable law or the rights of a third party; or
3. Materials, artwork, logos, trademarks, photographs, designs, or other content you submit to us without the necessary authorization or rights.

SECTION 23 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed as necessary.

The remaining provisions will continue in full force and effect.

SECTION 24 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and operating rules posted on our website, constitute the agreement between you and Renea & Company regarding your use of the Services and supersede prior versions concerning the same subject matter.

SECTION 25 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms as permitted by applicable law.

SECTION 26 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by and construed in accordance with the applicable laws of the State of Ohio and the United States, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes arising under these Terms will be subject to the jurisdiction of the appropriate state or federal courts located in Ohio.

SECTION 27 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 28 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We reserve the right to update or change these Terms by posting an updated version on our website.

When required by applicable law, we will provide notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 29 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Renea & Company LLC
Doing business as Renea & Company
Email: orders@reneaandco.com

Additional business contact information may be found on our Contact Us page.