Refund policy
At Renea & Company, each item is made to order with care. Because products are produced specifically for each customer’s order, all sales are final.
Please carefully review all sizes, colors, designs, personalization, quantities, shipping information, and other selections before completing your purchase.
Returns, Exchanges & Refunds
Renea & Company does not accept returns or exchanges on made-to-order products.
Refunds, returns, or exchanges will not be provided for reasons including, but not limited to:
- Incorrect size, color, design, or product selected by the customer
- Incorrect spelling, names, numbers, dates, or other personalization submitted or approved by the customer
- Changes of mind after an order has been placed
- Minor differences in garment or design color caused by screen displays, garment materials, or production methods
- Minor variations in design size or placement that naturally occur during apparel production
If you have questions about an item, sizing, personalization, or other order details, please contact us before placing your order.
Order Changes & Cancellations
If you need to make a change to an order, please contact us as soon as possible.
Because products are made to order, changes cannot be guaranteed after an order has been submitted. Once materials have been ordered or production has begun, changes or cancellations may not be possible.
Orders cannot be canceled simply because a customer changes their mind after production has begun.
Renea & Company Errors, Damaged or Defective Items
We want you to receive the product you ordered.
If an item is damaged, defective, or contains an error made by Renea & Company, please contact us within 7 days of delivery or pickup. Include your order number, a description of the issue, and clear photos when applicable.
Once the issue has been reviewed and confirmed, Renea & Company will determine the appropriate resolution.
Our standard resolution is to correct or replace the affected item at no additional cost to the customer.
A refund may be issued at our discretion when a correction or replacement is not appropriate or possible.
Errors resulting from information, selections, personalization, or design details submitted or approved by the customer are not considered Renea & Company errors.
Design Proof Approval
When a design proof is provided, customers are responsible for carefully reviewing the proof before approval.
Approval confirms that the customer has reviewed and accepted the applicable spelling, names, numbers, personalization, colors, layout, and other design details shown on the proof.
Errors or design details approved by the customer are not considered Renea & Company production errors.
Sizing
Sizing and fit may vary between garment styles and manufacturers.
Customers are responsible for selecting their desired size when ordering. Renea & Company does not accept returns or exchanges because an incorrect size was selected or because a customer prefers a different fit after receiving the item.
If you have questions about the sizing of a particular garment, please contact us before ordering, and we will provide any available sizing information.
Shipping Address Errors
Customers are responsible for providing a complete and accurate shipping address.
If you notice an incorrect shipping address after placing an order, please contact us as soon as possible. If the order has not shipped, we will do our best to update the address.
Once an order has shipped, we cannot guarantee that the shipping address can be changed or that the carrier can redirect the package.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Shipping Delays
Production time and carrier transit time are separate.
Once an order has been transferred to the shipping carrier, delays caused by the carrier are generally outside of Renea & Company’s control.
If you experience an issue with your shipment, please contact us so we can help determine the appropriate next steps.
Team Store Orders
All Renea & Company Team Store orders are subject to this Refund Policy.
Team Store products are made to order and are final sale. Returns or exchanges are not accepted due to customer-selected sizes, colors, designs, personalization, or other order selections.
If a Team Store item contains an error made by Renea & Company or is damaged or defective, the issue will be handled according to the Renea & Company Errors, Damaged or Defective Items section above.
Custom Design Retainers
Certain custom projects may require a design retainer before design work begins.
If a design retainer is required, the amount and applicable terms will be communicated before design work begins.
Design retainers are credited toward the final apparel order when the customer proceeds with production.
If a customer chooses not to proceed with the apparel order after design work has begun, the design retainer is non-refundable because it covers design services already performed.
Additional revisions, new concepts, extensive artwork, or significant design changes may require additional fees.
Contact Us
If you believe there is an issue with your order or have questions about this policy, please contact us.
Renea & Company
Email: orders@reneaandco.com
Response Time: 1–2 business days
Please include your order number when contacting us about an existing order.