Shipping & Fulfillment Policy

At Renea & Company, our products are made to order with care. Please review the information below regarding production times, shipping, local pickup, and Team Store distribution.

Production Time

Our standard production time is approximately 5–10 business days after payment and any required design approvals are completed.

Production times are estimates and may vary depending on the product, order size, customization, product availability, current order volume, and production requirements.

Some orders may have a turnaround time that differs from the standard timeframe listed above. When applicable, the expected turnaround time will be discussed with you during the ordering process.

Larger orders, bulk orders, custom projects, and Team Store orders may have different production schedules.

Production time does not include shipping or carrier transit time.

Time spent waiting for customer information, personalization details, artwork, or required design approval is not included in the production timeline.

Orders Needed by a Specific Date

If you need your order by a specific date, please contact Renea & Company before placing your order to confirm whether your requested deadline can be accommodated.

Rush production or delivery is not guaranteed.

Placing an order with a requested need-by date does not guarantee delivery by that date unless the timeline has been confirmed by Renea & Company.

Shipping

Shipping is available on eligible orders.

Shipping rates and available shipping methods, when applicable, are displayed during checkout.

Once your order has completed production and has been shipped, you will receive a shipping confirmation with tracking information when available.

Estimated carrier delivery times begin after production is complete and the package has been transferred to the shipping carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. If the order has not shipped, we will do our best to update the address.

Once an order has shipped, Renea & Company cannot guarantee that the address can be changed or that the shipping carrier will be able to redirect the package.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Carrier Delays

Once an order has been transferred to the shipping carrier, carrier transit times and delays are outside of Renea & Company’s direct control.

Weather, holidays, carrier disruptions, and other circumstances may affect delivery times.

If you experience an issue with a shipment, please contact us and we will help determine the appropriate next steps.

Tracking & Delivery

When tracking is available, customers are responsible for monitoring the tracking information provided with their shipment.

A carrier’s delivery scan or tracking information may be used to determine the delivery status of an order.

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with other household members, and with the shipping carrier. You may also contact Renea & Company for assistance determining the appropriate next steps.

Local Pickup

Local pickup is available for eligible orders at the designated Renea & Company pickup location.

If local pickup is available for your order, the option will appear during checkout.

Customers who select local pickup should wait until they receive a Ready for Pickup notification before arriving to collect their order.

Pickup information and applicable instructions will be provided with the order or pickup notification.

Please have your order confirmation available when picking up your order.

Team Store Orders

Team Store fulfillment varies depending on the arrangements established for each team, school, business, organization, or group.

Depending on the specific Team Store, orders may be:

• Distributed through a designated team or organization representative
• Made available for pickup
• Shipped directly to the customer
• Fulfilled using another distribution arrangement established for the organization

Please review the fulfillment information provided on your specific Team Store before ordering.

Team Store Production & Distribution

Team Store production timelines may differ from our standard 5–10 business day production timeframe.

Some Team Stores may have designated ordering periods, production schedules, store closing dates, or distribution dates. When applicable, those details will be communicated through the Team Store or organization.

For Team Stores with a designated ordering period, production may begin after the ordering period closes rather than on the date an individual order is placed.

If your Team Store uses group distribution, your designated team or organization representative will coordinate distribution after orders are completed.

Combining Team Store & Regular Merchandise

Because Team Store orders may have different production and fulfillment arrangements from regular Renea & Company merchandise, we recommend placing Team Store merchandise separately from regular merchandise when the fulfillment methods differ.

Different fulfillment methods may require separate orders, shipments, pickups, or distribution arrangements.

Lost, Missing or Damaged Packages

If your package appears to be lost, missing, or damaged during shipping, please contact Renea & Company with your order number and any available photos or tracking information.

We will review the circumstances and assist with determining the appropriate next steps, which may include working with the shipping carrier when applicable.

Please note that shipping-related concerns are reviewed individually based on the circumstances of the order and available carrier information.

Damaged or Incorrect Items

If an item itself arrives damaged, defective, or contains an error made by Renea & Company, please contact us within 7 days of delivery or pickup.

Include your order number, a description of the issue, and clear photos when applicable.

Damaged, defective, or incorrect products will be handled according to our Return and Refund Policy.

Contact Us

If you have questions about production, shipping, pickup, Team Store distribution, or an order you have already placed, please contact us.

Renea & Company
Email: orders@reneaandco.com
Response Time: 1–2 business days

Please include your order number when contacting us about an existing order.