FAQ

Have a question? We’re happy to help! Below you’ll find answers to some of our most frequently asked questions about ordering, production, customization, Team Stores, shipping, pickup, and more.

If you don’t see the answer you’re looking for, please visit our Contact Us page. We typically respond within 1–2 business days.

Ordering & Production

Are your items made to order?

Yes! Renea & Company apparel is made to order specifically for you.

Production begins after payment and any required design approvals are completed. Because items are made to order, please carefully review your size, color, design, personalization, and other selections before placing your order.

What is your turnaround time?

Our standard production time is approximately 5–10 business days after payment and any required design approvals are completed.

Turnaround times may vary depending on the product, order size, customization, product availability, current order volume, and production requirements.

Some orders may have a turnaround time that differs from the standard timeframe listed above. When applicable, the expected turnaround time will be discussed with you during the ordering process.

Larger orders, bulk orders, custom projects, and Team Store orders may have different production schedules.

Production time does not include shipping or delivery time.

When does my production time begin?

Production time begins after payment and any required design approvals are completed.

Time spent waiting for customer information, personalization details, artwork, or design approval is not included in the production timeline.

For Team Stores with a designated ordering period or group production schedule, production may begin after the ordering period closes rather than on the date an individual order is placed.

What if I need my order by a specific date?

If you need an order by a specific date, please contact us before placing your order.

We will let you know whether your requested deadline can be accommodated based on the order details and our current production schedule.

Rush availability is not guaranteed.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you notice an issue with your order.

Because our products are made to order, changes cannot be guaranteed once an order has been submitted. Once materials have been ordered or production has begun, changes or cancellations may not be possible.

All orders are final sale.

Sizing & Product Selection

How do I choose the right size?

Sizing can vary between garment styles and manufacturers. We recommend choosing the size that best fits your typical apparel sizing while keeping in mind that the fit may vary depending on the garment style.

Customers are responsible for selecting the correct size when ordering. Because all Renea & Company products are made to order and all sales are final, we cannot accept returns or exchanges due to an incorrect size selection.

If you have a sizing question about a specific item, please contact us before placing your order, and we’ll be happy to provide any available sizing information.

Will the colors look exactly like they do on my screen?

We do our best to accurately represent garment and design colors. However, colors may appear slightly different depending on your device, screen settings, garment material, product availability, and production method.

Slight color variations are not considered defects.

Will my finished item look exactly like the mockup?

Mockups and digital proofs are provided as visual representations of the finished product.

Final design size and placement may vary slightly depending on the garment style, garment size, design dimensions, and production method.

Minor variations in size, placement, or appearance that naturally occur during apparel production are not considered defects.

Returns, Exchanges & Order Issues

Are orders returnable or refundable?

Because Renea & Company products are made to order, all sales are final.

We do not accept returns, exchanges, cancellations, or refunds due to incorrect size, color, design, personalization, or other selections made by the customer, or because a customer changes their mind after ordering.

Please carefully review all order details before completing your purchase.

What if Renea & Company makes an error with my order?

We want to make sure you receive the item you ordered.

If your item is damaged, defective, or contains an error made by Renea & Company, please contact us as soon as possible with your order number, a description of the issue, and clear photos when applicable.

Once the issue has been reviewed and confirmed, Renea & Company will determine the appropriate resolution. Our standard resolution is to correct or replace the affected item at no additional cost.

A refund may be issued at our discretion when a correction or replacement is not appropriate or possible.

What if I entered my personalization incorrectly?

Customers are responsible for reviewing all names, numbers, spelling, dates, sizes, colors, and other personalization information before submitting an order or approving a design proof.

Renea & Company is not responsible for errors in information submitted or approved by the customer.

If you notice an error after ordering, please contact us as soon as possible. If production has not begun, we will do our best to accommodate the change; however, changes cannot be guaranteed.

What if I approved a proof and later notice an error?

Please carefully review all design proofs before approving them.

Approval confirms that you have reviewed and accepted the design, including applicable spelling, personalization, colors, layout, and other details shown on the proof.

Errors or details approved by the customer are not considered Renea & Company production errors.

Custom Orders & Design Services

Do you accept custom orders?

Yes! We create custom apparel for individuals, teams, schools, businesses, organizations, events, and other groups.

Visit our Custom Orders page to submit a request and tell us about your project.

Do custom orders require a design fee?

Basic personalization or minor design setup may be included depending on the project.

Custom design development may require a design retainer starting at $20. If a retainer is required, it will be discussed with you before design work begins.

The design retainer is credited toward your final apparel order if you move forward with production.

If you decide not to proceed after design work has begun, the design retainer is non-refundable because it covers design services already performed.

How many design revisions are included?

When a design retainer applies, the initial design process generally includes an initial concept and up to two rounds of reasonable revisions.

Additional revisions, new concepts, or significant changes may require an additional design fee. Extensive graphic design or logo development may be quoted separately.

Will I receive the design file after approving my custom order?

Design proofs are provided for approval of products being produced by Renea & Company and do not automatically include standalone or production-ready artwork files.

If you would like artwork for use outside of Renea & Company, please contact us. Finished artwork files may be available separately for an additional fee depending on the design.

Shipping & Local Pickup

Do you offer shipping?

Yes. Shipping is available on eligible orders.

Shipping time is in addition to production time.

Once a shipped order is on its way, you will receive a shipping confirmation with tracking information when available.

Please make sure your shipping address is correct before submitting your order.

Do you offer local pickup?

Yes. Local pickup is available for eligible orders at our designated Renea & Company pickup location.

If you select local pickup at checkout, please wait until you receive your Ready for Pickup notification before arriving.

Your pickup information will be provided with your order.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address.

If your order has not shipped, we will do our best to update the address. Once an order has shipped, we cannot guarantee that the address can be changed or that the carrier can redirect the package.

Additional shipping costs resulting from an incorrect address provided by the customer may be the customer’s responsibility.

What if my package is delayed after it ships?

Carrier delivery estimates are separate from our production timelines.

Once an order has been transferred to the shipping carrier, carrier delays may be outside of Renea & Company’s control.

If you experience an issue with your shipment, please contact us and we will help determine the appropriate next steps.

Team Stores

What is a Team Store?

A Team Store is a custom online apparel store created for a specific team, school, business, organization, fundraiser, community group, reunion, event, or other group.

Members can shop online and place and pay for their own orders without the organizer having to collect individual sizes, order forms, or payments.

How do I find my Team Store?

Your team or organization may provide you with a direct link to its Team Store.

If you no longer have the link, use the search icon at the top of our website and search for your Team Store or organization name.

If you still cannot locate your store, please contact us or your group representative.

How will I receive my Team Store order?

Fulfillment varies by Team Store.

Depending on the arrangements established for your organization, orders may be distributed through a designated team or organization representative, made available for pickup, or shipped.

Please review the information provided on your specific Team Store before ordering.

How long do Team Store orders take?

Team Store production timelines may differ from our standard 5–10 business day production timeframe.

Some Team Stores may have designated ordering periods, production schedules, or distribution dates. When applicable, these details will be communicated through the Team Store or your organization.

For stores with an ordering period, production may begin after the ordering period closes.

Are Team Store orders final sale?

Yes. All Renea & Company orders are final sale, including Team Store orders.

We cannot accept returns or exchanges due to incorrect size, color, design, personalization, or other selections made by the customer.

If an item contains an error made by Renea & Company or arrives damaged or defective, please contact us so we can review the issue and determine the appropriate resolution.

Can I combine Team Store items with regular Renea & Company merchandise?

Because Team Store orders may have different production and fulfillment arrangements, we recommend placing Team Store merchandise separately from regular Renea & Company merchandise when the fulfillment methods differ.

Team Stores for Organizations

Can my team, school, business, or organization have its own store?

Yes! We create Team Stores for sports teams, schools, businesses, clubs, community organizations, fundraisers, family reunions, events, and other groups.

Visit our Team Stores page to learn more and request a store.

Can a Team Store be used as a fundraiser?

Fundraising or profit-sharing options may be available depending on the store and organization.

Still Have Questions?

We’re here to help!

If your question isn’t answered above, please visit our Contact Us page and send us a message.

Response Time: 1–2 business days

Thank you for choosing Renea & Company — where spirit meets style.